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Shipping & Delivery

Web orders are made-to-order. Orders can take up to 2 weeks depending on available parts and the level of labor intensity for the purchased item/s. PLEASE ALLOW 4-7 DAYS FOR PROCESSING. ORDERS WILL USUALLY NOT BE SHIPPED OUT THE SAME DAY THEY ARE PLACED.

We will notify you as soon as possible of any delays. If you require your order in a rush, please contact us via email to inquire about express shipping. We will do our best to meet your deadline.

We currently offer free USPS 1ST CLASS shipping on domestic orders over $100.

INTERNATIONAL SHIPPING

YES. We ship to anywhere in the world for $21.
Elisa Gonsalves Designs provides shipping all over the world. Depending on the region some orders arrive within as early as 1 week to the country. After that, it is in custody of Customs. The customer receives the package once it has been cleared by Customs.
Express and Priority Mail are offered as well within the U.S. as well as internationally.

Returns & Replacements

Elisa Gonsalves Designs reserves the right to deny unreasonable repairs, returns, and exchanges.
We do not give refunds for any purchases.
Exchanges are allowed within 60 days of your purchase.
We are not responsible for Shipping costs of the item to Elisa Gonsalves Designs offices. For your protection, please use a well-padded box or envelope and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

Returns to Elisa Gonsalves Designs

When sending an item to our EGD for repair please note this process may take longer than your original delivery process. We need full communication on your end to ensure the package is arriving safely to EGD. Once it has arrived we need you to communicate with us all your requirements (i.e. if you would like exchange or repair, size specifics.) This may take several emails. We want to be sure the 2nd time is a charm and the item you are going to receive is perfect to you. Once an item is ready it will be shipped off. We will provide you with tracking. If you have any specifics on how soon you need your package to arrive please let us know and we will do our best to have it to you however rush delivery is not guaranteed. We normally ship items out via the same shipping method you originally ordered. Please email us if you have any questions.